From OpenContent Curriculum
Professional Skills for the Workplace
Title: Professional Skills for the Workplace
Department/Number: HLTH F110P Credits: 2
Location: NACTEC, Nome, AK
Meeting Dates/Time: 11 am – 12 (noon), 1 pm - 4 pm for 8 days, with additional outside guided self-study lecture, homework.
Name: Susan Martens
Office Location: NACTEC
Presents skills to ensure success for the professional secretary, receptionist, medical worker and others. Includes interview skills, business manners, customer service and dressing for success. A strong work ethic and personal and professional traits and behaviors are becoming increasingly important. Regardless of job title or discipline, every health care student and worker must understand the importance of professionalism and the need to perform in a professional, ethical, legal, and competent manner. This course describes the professional standards that apply to all health care workers and the common ground that everyone shares in providing the highest quality of health care services for patients.
General Description of Goals
Students will describe professional performance expectations and be ready to incorporate them into their daily and professional life.
Student Learning Outcomes
By the end of this course, students will be able to:
- • Explain why professionalism is important in health care and how to identify a health care professional.
- • Describe the characteristics and behaviors that demonstrate a commitment to their job.
- • Discuss the importance of character; values, morals ethics, and other personal traits.
- • Outline the elements of effective impersonal relationships, teamwork, and working well with others.
- • Explain how personal image and personal skills affect professional reputation.
- • List the factors involved in professional growth and advancement.
- • Assess their own personal levels of professionalism and identify strengths, weaknesses, and plans for improvement.
- • Apply course concepts in developing and strengthening professional traits and behaviors.
Instructional Methods Lecture, field trips, speakers, videos, group activities.
Course Policies Students must attend all class hours and participate in all activities in order to receive credit for this course.
Writing reflections 20% Quizzes: 50% Participation 10% Vocabulary 10% Self-assessment 10%
A: 90-100% B 80-89% C 70-79% D 50-69% F 49 and below